Frequently Asked Questions
Everything you need to know about your next mechanical keyboard.
Does Keychron ship worldwide?
Yes, we ship to most countries globally. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is the warranty policy for Keychron keyboards?
We offer a 1-year limited warranty that covers defects in materials and workmanship under normal use from the date of purchase.
Can I use Keychron keyboards with both macOS and Windows?
Absolutely. All Keychron keyboards features a dedicated toggle switch to swap between macOS and Windows layouts, and we include extra keycaps for both.
What is your return and refund policy?
You can return your product within 7 days of delivery if it is in its original packaging and condition. Please note that shipping fees for returns are the responsibility of the customer.
How do I check my order status?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region.