Returns & Exchanges
We offer a 7-day return policy for our mechanical keyboards and accessories, provided they are in their original condition and packaging. Please note that return shipping costs for non-defective items are the responsibility of the customer.
Initiate a Request
Contact our support team via email with your order number and a clear photo of the item to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Carefully pack the product in its original retail box including all keycaps, cables, and tools to ensure it is not damaged during transit.
Ship the Product
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated regional warehouse.
Inspection and Refund
Once our technicians verify the product's condition, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing